7joya Frequently Asked Questions — Your Complete Player Guide

7joya requires identity verification before processing your first withdrawal. Accepted documents include a valid National ID Card (NID), passport, or driving licence issued by Bangladesh authorities. You will also need to submit a selfie holding the document and a recent utility bill or bank statement showing your current address. Documents can be uploaded directly through the Account Settings page. Verification is typically completed within 24 hours on business days. Completing KYC early avoids any delay when you are ready to withdraw your winnings.

You can reset your 7joya password in two steps. On the login page, click "Forgot Password" and enter the email address or mobile number linked to your account. A password reset link or OTP will be sent to you within two minutes. Follow the link to set a new password — choose something strong, using a mix of letters, numbers, and symbols. If you no longer have access to your registered email or phone number, contact 7joya support at [email protected] with your account username and a copy of your ID so our team can verify your identity and restore access securely.

No — 7joya strictly enforces a one-account-per-player policy. Each player is permitted exactly one registered account, tied to one National ID, one mobile number, and one payment method. Creating duplicate or multiple accounts is a serious violation of our Terms & Conditions and will result in all associated accounts being permanently closed and any winnings being voided. If you believe a duplicate account was created in your name without your consent, contact our support team immediately so we can investigate and secure your identity.

To permanently close your 7joya account, go to Account Settings and select "Close Account", or send a written request to [email protected] from your registered email address. Before closure, any remaining balance will be returned to your verified bKash, Nagad, or bank account within three business days. If you are closing your account due to concerns about gambling habits, we strongly recommend considering our self-exclusion tool first — it achieves the same outcome while giving you a structured pathway back if you choose to return later. Account closure requests are actioned within 48 hours.

A bKash deposit on 7joya is credited to your account within 30 seconds to 2 minutes in the vast majority of cases. The deposit uses the bKash Payment Gateway, which processes transactions in near real-time. If your balance has not updated after five minutes, check that the bKash transaction was confirmed on your end (you should receive an SMS from bKash). If the issue persists, contact 7joya live chat with your bKash transaction reference number and our team will resolve it promptly. Deposits are available 24 hours a day, including during BPL match days.

The minimum deposit on 7joya is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, Sonali Bank, or other scheduled banks, the minimum deposit is ৳500. There is no maximum deposit cap for verified accounts, though very large deposits may trigger an additional security review as part of our anti-fraud measures. We recommend completing KYC before making large deposits to ensure smooth processing.

The minimum withdrawal amount on 7joya is ৳500 for bKash, Nagad, and Rocket, and ৳1,000 for bank transfers. Withdrawals must be sent to the same payment method you used to deposit — you cannot deposit via bKash and withdraw to a different person's account. This same-source withdrawal rule is a standard anti-money-laundering measure. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may be processed in tranches of up to ৳50,000 per transaction depending on payment provider limits.

Most 7joya withdrawals to bKash and Nagad are processed within 15 minutes to 2 hours after approval. The approval step — where our finance team reviews your request — takes up to 24 hours for first-time withdrawals or requests above ৳10,000. Subsequent withdrawals by verified players are typically approved within 1–4 hours. Bank transfers take 1–3 business days depending on the receiving bank. Withdrawal requests submitted before midnight (Bangladesh Standard Time, UTC+6) are generally processed the same calendar day.

7joya does not charge any platform-side fees on deposits or withdrawals. Your balance is credited and debited at face value in BDT. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges — for example, bKash typically charges a small service fee on send-money transactions. These third-party charges are outside 7joya's control and are displayed by your mobile banking app before you confirm the transaction. We recommend checking your provider's current fee schedule before initiating large transfers.

Yes — 7joya fully supports Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. All four mobile banking methods are available for both deposits and withdrawals, and all are processed in BDT with no currency conversion. To use Nagad, select it from the deposit menu, enter the amount, and follow the in-app confirmation prompt — the process is identical to bKash. Visa and Mastercard debit and credit cards issued by Bangladeshi banks are also accepted for players who prefer card transactions.

7joya covers all major international and domestic cricket competitions including BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC ODI World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Pre-match betting markets open as soon as fixtures are confirmed, while live in-play betting markets are available ball-by-ball during matches. Popular bet types include match winner, top batsman, total runs in an over, fall of next wicket, method of dismissal, and tournament outright winner. Markets are updated in real time with competitive odds.

Yes — all slot games on 7joya use certified Random Number Generator (RNG) software that ensures every spin outcome is completely independent and unpredictable. The RNG systems in our games from Pragmatic Play, Microgaming, NetEnt, and other providers are regularly audited by independent third-party testing laboratories. Return-to-Player (RTP) percentages are displayed on each game's information page so you can make informed choices about which games to play. A higher RTP means a lower house edge over the long run, though individual session outcomes are always random.

RTP (Return to Player) is the percentage of total wagered money that a slot game pays back to players over a very large number of spins — typically millions of rounds. For example, a slot with 96% RTP theoretically returns ৳96 for every ৳100 wagered over its lifetime. On 7joya, most slots carry an RTP between 94% and 98%. It is important to understand that RTP is a long-run statistical average, not a guarantee for any individual session. Short-term results can vary significantly — you may win more or less than the RTP in any given playing session.

Yes — 7joya is fully optimised for mobile play and works on all modern smartphones and tablets without requiring any app download. Simply open your mobile browser (Chrome, Firefox, or Samsung Browser work best on Android; Safari on iOS) and navigate to the 7joya website. The platform automatically adapts to your screen size, delivering a smooth gaming experience for cricket betting, slots, live casino, and Cannon Fishing. A stable internet connection — either mobile data or Wi-Fi — is recommended for live casino games and in-play cricket betting.

7joya's live casino section, powered by providers including Evolution Gaming and Ezugi, features real human dealers streaming from professional studios in real time. Available games include Live Baccarat, Live Roulette (European and American), Live Blackjack, Live Teen Patti, Live Andar Bahar, and Live Dragon Tiger — all popular choices among Bangladeshi players. Dedicated Bangladesh-facing tables with dealers who communicate in English are available. Minimum bets on live tables start from ৳50, making them accessible for all budgets.

Cannon Fishing is a skill-influenced shooting arcade game where players use virtual cannons to catch fish and sea creatures, each carrying different payout multipliers. You select your bet size per shot, aim at targets on screen, and fire — the bigger and rarer the fish, the higher the reward. Some creatures trigger bonus features or jackpot prizes. The game combines elements of luck and player strategy (target selection, bet sizing) and is available on mobile and desktop at 7joya. It is one of the most popular non-traditional casino formats among younger Bangladeshi players looking for something different from slots or table games.

7joya offers new players in Bangladesh a welcome deposit bonus on their first qualifying deposit — the exact match percentage and maximum bonus amount are displayed on the current promotions page, as these figures are updated periodically. To claim, register your account, complete mobile number verification, and make a deposit of at least the stated minimum qualifying amount. The bonus is credited automatically within minutes of your deposit being confirmed. All welcome bonus terms, including wagering requirements and eligible games, are published in full on the promotions page before you opt in.

A wagering requirement (also called a rollover or playthrough) means you must bet the bonus amount a specified number of times before the bonus funds convert to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in total bets using that bonus before withdrawing. On 7joya, progress toward your wagering requirement is tracked in real time in your account dashboard. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute at a lower rate. Always read the full bonus terms before claiming.

Yes — 7joya regularly runs reload bonuses, free spins promotions, and seasonal offers for existing players. During major cricket events such as BPL, IPL, and T20 World Cup, 7joya often runs enhanced odds promotions and betting bonuses specifically for cricket fans in Bangladesh. Special offers are also released around Eid, Pohela Boishakh, and other key dates in the Bangladesh calendar. All active promotions are listed on the Promotions page in your account. Opting in to email or SMS notifications ensures you do not miss a limited-time offer.

7joya operates a tiered loyalty programme that rewards players for their ongoing activity on the platform. As you wager on cricket betting, slots, live casino, and other games, you accumulate loyalty points that unlock higher VIP tiers — each tier comes with improved benefits such as higher withdrawal limits, faster processing times, dedicated account managers, exclusive reload bonuses, and invitations to special tournaments. Players who reach the top tiers also receive personalised promotional offers tailored to their preferred games. Full details of the loyalty programme tiers and point-earning rates are available in your account under the "Rewards" section.

7joya is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmissions between your device and our servers. Your personal information, account credentials, and financial transactions are encrypted to the same standard used by major banks. Account s are protected by two-factor authentication (2FA) which we strongly recommend enabling. All casino games use certified RNG software audited for fair outcomes. We do not share your personal data with third parties for marketing purposes. If you ever notice suspicious activity on your account, contact our support team immediately at [email protected].

The minimum age to register and play on 7joya is 21 years old. This is a strict, non-negotiable policy that applies to all players in Bangladesh without exception. Age is verified during the KYC process using government-issued identification documents such as a National ID Card or passport. Any account found to belong to a player under 21 will be immediately and permanently closed, all funds will be returned, and the matter will be escalated as required. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.

7joya offers several tools to help you manage your gambling activity. You can activate a short time-out (24 hours to 30 days) or a full self-exclusion (6 months to permanent) directly from your Account Settings under the "Responsible Gaming" tab. During a time-out or self-exclusion period, your account is fully suspended — you cannot log in, deposit, or place bets. Any remaining balance is returned to your registered payment method. Self-exclusion cannot be reversed for the chosen duration. You can also set deposit limits, loss limits, and session time limits at any time. If you need immediate help, contact our support team via live chat or at [email protected].

If you feel that gambling is no longer a source of entertainment and is causing stress, financial difficulty, or relationship problems, please reach out for help immediately. 7joya's responsible gaming support team is available 24/7 via live chat and at [email protected] — all conversations are completely confidential and non-judgmental. You can also read our dedicated Responsible Gaming page for detailed guidance on recognising problem gambling, using self-exclusion tools, and accessing professional support resources in Bangladesh. Taking action early is always the right decision — you do not have to wait until things become serious.