7joya Terms & Conditions — Your Rights, Our Obligations, and the Rules of Play

By accessing the 7joya website, creating an account, making a deposit, placing a bet, or participating in any promotion offered by 7joya, you confirm your unconditional acceptance of these Terms & Conditions as well as any supplementary rules, policies, or guidelines published on the 7joya platform, including but not limited to the Privacy Policy, Responsible Gaming Policy, and any game-specific rules.

These Terms & Conditions apply to all services offered through the 7joya platform, including online sports betting, live casino games, slot machines, crash games, fishing games, and any other gaming products made available from time to time. They apply to all device types — desktop browsers, mobile browsers, and any future application formats.

7joya reserves the right to update, amend, or replace these Terms & Conditions at any time. Continued use of the platform following the publication of revised terms constitutes your acceptance of those changes. Players are responsible for reviewing the Terms & Conditions periodically to stay informed of any updates.

To register and maintain an account on the 7joya platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. The 7joya platform is strictly for adults. Registration by or on behalf of any person under the age of 21 is expressly prohibited.
• You must be a natural person. Corporate entities, automated systems, and bots are not permitted to hold player accounts.
• You must not be accessing the platform from a jurisdiction where online gaming is explicitly prohibited by applicable law.
• You must not be subject to any existing self-exclusion order or cooling-off period imposed by 7joya or any responsible gaming authority.
• You must not already hold an active 7joya account. Each player is permitted to hold exactly one account. Duplicate accounts are strictly prohibited and may result in the forfeiture of all balances held across associated accounts.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your place of residence.

7joya reserves the right to request age verification documents at any time. Accounts suspected of being held by persons under the age of 21 will be suspended immediately pending verification. Any winnings accrued during the period of suspected underage use may be withheld.

To access the full range of 7joya services, players must register a personal account by providing accurate, complete, and current information. The following obligations apply to all registered accounts:

• You must provide your real full name, date of birth, and a valid contact email address or phone number during registration. Providing false information constitutes a material breach of these Terms & Conditions.
• Each player is permitted to register exactly one account. Operating multiple accounts — whether under the same identity or different identities — is prohibited and will result in account suspension and forfeiture of balances.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. 7joya will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to protect your login details.
• You must notify 7joya immediately at [email protected] if you suspect any unauthorised use of your account or any breach of your account security.
• Account sharing is strictly prohibited. Your 7joya account is personal to you and must not be used by any other person.
• 7joya reserves the right to request Know Your Customer (KYC) documentation at any time. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

Upon successful registration and verification, your account will be credited with any applicable welcome bonus in accordance with the current promotional terms. 7joya reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason.

All financial transactions on the 7joya platform are conducted in Bangladeshi Taka (৳ / BDT). The following terms apply to deposits and withdrawals:

Deposits:

• The minimum deposit amount is ৳200. There is no maximum deposit limit imposed by 7joya, though your payment provider may impose its own limits.
• Deposits made via bKash, Nagad, Rocket, and Upay are credited to your 7joya account instantly in normal circumstances. Delays caused by third-party payment processors are outside 7joya's control.
• All funds deposited into your 7joya account must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.
• 7joya does not charge a fee on standard deposits. However, your mobile wallet provider may apply transaction charges in accordance with their own fee schedule.

Withdrawals:

• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawals to verified bKash and Nagad accounts are typically processed within 15 minutes of approval. Processing times for other methods may vary.
• Before your first withdrawal is processed, your account must pass full KYC verification. This includes submission of a valid government-issued photo ID and proof of the payment method used for deposit.
• Withdrawals must be made to the same payment method used for the original deposit, wherever technically possible. This policy exists to prevent money laundering and protect player funds.
• 7joya reserves the right to request additional documentation before processing any withdrawal that it deems unusually large or otherwise requires further verification.
• Bonus funds are subject to wagering requirements before they can be withdrawn. Please refer to Section 5 (Bonuses & Promotions) for full details.

7joya offers various bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the following general terms, as well as any specific terms attached to the individual promotion:

• Each player is entitled to claim a welcome bonus once only. Attempting to claim a welcome bonus more than once — including through duplicate accounts — constitutes fraudulent activity and will result in account closure and forfeiture of all associated balances.
• All bonus funds are subject to a wagering requirement before they can be converted to withdrawable cash. The specific wagering multiplier applicable to each promotion will be stated in the individual promotion's terms. Unless otherwise stated, the standard wagering requirement for 7joya bonuses is 30x the bonus amount.
• Wagering requirements must be completed within the validity period stated for each promotion. Bonus funds and associated winnings that remain subject to incomplete wagering requirements at the expiry of the validity period will be forfeited without notice.
• 7joya reserves the right to modify, suspend, or cancel any promotion at any time and without prior notice. Where a promotion is cancelled mid-term, 7joya will endeavour to provide reasonable notice to affected players.
• Bonuses may not be transferred between accounts or exchanged for cash outside the wagering process.
• 7joya reserves the right to withhold or reverse any bonus where it has reasonable grounds to believe that the bonus has been claimed in bad faith, in breach of these terms, or through any form of manipulation or collusion.

The following rules apply to all betting and gaming activity conducted on the 7joya platform:

• All bets and wagers placed on 7joya are final once confirmed. Players are responsible for ensuring the accuracy of their selections before confirming any bet. 7joya will not reverse a confirmed bet on the grounds of player error.
• 7joya reserves the right to void any bet that was placed at manifestly incorrect odds caused by a technical error or human error in the odds-setting process. In such cases, the staked amount will be returned to the player's account.
• Minimum bet amounts vary by game type and market. The minimum stake for cricket betting markets is ৳50 per bet. Minimum stakes for casino games are set by the individual game provider and displayed within the game interface.
• Maximum win limits apply to certain games and markets. Where a maximum payout applies, it will be displayed within the game or market in question before the bet is placed.
• 7joya offers live in-play betting on qualifying cricket and sports events. In-play bet acceptance is subject to network conditions and live feed availability. 7joya accepts no liability for bets that cannot be placed due to connectivity issues beyond its control.
• All casino games on the 7joya platform use certified Random Number Generator (RNG) technology or, in the case of live dealer games, use physical dealing procedures monitored by third-party providers. Game outcomes are determined independently of 7joya's systems.
• In the event of a discrepancy between the result displayed on a player's device and the result recorded on 7joya's server, the server-side record shall be considered definitive.

7joya is committed to promoting responsible gaming across its entire player base in Bangladesh. The platform provides a suite of player protection tools accessible directly from the account settings menu:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control the amount of money they add to their account within a given period.
• Session Time Reminders: Players may configure session duration alerts to receive notifications when they have been logged in for a specified length of time.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Players who wish to take a longer break from gaming may apply for self-exclusion for periods of 6 months, 1 year, 2 years, or permanent exclusion. During a self-exclusion period, the account will be suspended and no marketing communications will be sent.

If you believe that gambling is negatively affecting your finances, mental health, or relationships, we encourage you to use these tools or contact our support team at [email protected]. 7joya takes all responsible gaming requests seriously and will act promptly on any player protection request received.

The 7joya platform is strictly for players aged 21 and above. We do not permit gaming by minors under any circumstances. Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming platforms.

The following activities are strictly prohibited on the 7joya platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balance, and referral to relevant authorities where applicable:

• Registering more than one account, or assisting any other person in circumventing the one-account-per-player rule.
• Providing false, incomplete, or misleading information during registration or at any subsequent point during account verification.
• Using automated software, bots, scripts, or any artificial means to interact with the 7joya platform in a way not intended for human players.
• Engaging in any form of match-fixing, spot-fixing, or collusion in relation to betting markets offered on 7joya.
• Exploiting any technical error, software bug, or platform vulnerability for financial gain. Any winnings accrued through exploitation of a platform error will be voided and reversed.
• Engaging in any activity that constitutes money laundering, including deliberately losing funds to a collaborating account, structuring transactions to avoid detection thresholds, or using third-party payment methods.
• Threatening, harassing, or abusing 7joya staff or other platform users through any communication channel.
• Attempting to access any part of the 7joya platform infrastructure, database, or administrative systems without authorisation.
• Using a VPN, proxy service, or other IP-masking technology to circumvent geographic or account-level restrictions.

All content on the 7joya platform — including but not limited to the 7joya brand name and logo, website design, layout, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of 7joya or its licensed content providers, and is protected by applicable copyright, trademark, and other intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the 7joya platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, republish, or redistribute any content from the 7joya platform without express written permission.
• Use the 7joya brand name, logo, or trademarks in any manner that implies endorsement or affiliation without prior written consent.
• Reverse-engineer, decompile, or attempt to extract the source code of any software forming part of the 7joya platform.
• Create derivative works based on 7joya content without written authorisation.

Game content displayed on the 7joya platform is supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in such content remain with the respective providers.

To the maximum extent permitted by applicable law, 7joya expressly excludes liability for:

• Any loss of profits, revenue, data, goodwill, or other intangible losses arising from your use of, or inability to use, the 7joya platform.
• Interruptions to the platform caused by scheduled or unscheduled maintenance, technical failures, third-party service outages, or events beyond 7joya's reasonable control (including but not limited to network disruptions, natural disasters, government actions, or acts of third parties).
• Losses arising from delays in payment processing caused by third-party payment providers, including bKash, Nagad, Rocket, Upay, or international card networks.
• Losses arising from your reliance on information, odds, or content displayed on the platform that contained errors or was outdated at the time of reliance.
• Unauthorised access to your account resulting from your failure to maintain adequate account security.

Nothing in these Terms & Conditions limits 7joya's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

The 7joya platform is provided on an "as is" and "as available" basis. 7joya makes no warranty, express or implied, that the platform will be continuously available, error-free, or free from viruses or other harmful components.

7joya collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms & Conditions, you also confirm your acceptance of the 7joya Privacy Policy.

Key data protection commitments made by 7joya include:

• Personal data collected during registration and account operation will be used solely for the purposes of providing the 7joya service, processing transactions, conducting KYC verification, and complying with applicable legal obligations.
• 7joya implements industry-standard 256-bit SSL encryption across the entire platform to protect data in transit.
• Personal data will not be sold, rented, or disclosed to third parties for marketing purposes without your explicit consent.
• Players have the right to request access to the personal data held about them and to request corrections to inaccurate data, subject to applicable law.

For full details of how 7joya handles your personal information, please review the Privacy Policy page.

7joya reserves the right to suspend, restrict, or permanently close any player account at its sole discretion and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspicion of fraudulent activity, money laundering, or collusion.
• Failure to provide requested KYC documentation within a reasonable timeframe.
• Detection of duplicate accounts associated with the same player identity.
• Receipt of a valid self-exclusion or third-party exclusion request.
• Any legal, regulatory, or law enforcement requirement to do so.

Where an account is closed due to a breach of these Terms & Conditions, 7joya reserves the right to withhold any remaining balance pending investigation. Where the account closure is voluntary or for unrelated administrative reasons, any verified balance will be returned to the player via their registered payment method within a reasonable period.

Players who wish to close their account voluntarily may do so by contacting the 7joya support team via live chat or by emailing [email protected]. Voluntary account closure requests will be processed within 5 working days.

7joya reserves the right to amend, revise, or replace these Terms & Conditions at any time. When material changes are made, 7joya will update the "Last updated" date displayed at the top of this page. In cases of significant amendments, 7joya may also notify players via email or an in-platform notification.

Your continued use of the 7joya platform after the publication of any amended Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the platform and may request voluntary account closure in accordance with Section 12 above.

It is your responsibility to review these Terms & Conditions periodically. 7joya recommends checking this page at least once per month to remain informed of the current terms governing your use of the platform.

If you have any questions regarding these Terms & Conditions, or if you wish to raise a complaint or dispute regarding any aspect of the 7joya service, please contact the support team using the details below. All contact information is provided as plain text and is not clickable:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the 7joya website
• Phone (WhatsApp): +880 1700 000000
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

7joya aims to resolve all player complaints within 5 working days of receipt. Where a complaint requires extended investigation, 7joya will provide an interim response acknowledging receipt and outlining the expected resolution timeline.

In the event of a dispute that cannot be resolved through the internal complaints process, players may seek independent dispute resolution through a mutually agreed third-party mediator. 7joya is committed to fair and transparent dispute resolution for all players.